Front desk · 24/7
Package management software that ends the lobby pile-up
Scan a label, snap the parcel, the resident gets a push, email, and SMS in seconds. Courier-branded cards (Amazon, FedEx, UPS, Canada Post) make 200 packages a day feel like 20. Built for the holidays — and every Tuesday.
- Bulk intake: scan thirty deliveries in five minutes
- Perishable flag with auto-escalation when no one comes down
- Storage location, reference number, photo — all auto-captured
- Resident self-service pickup queue
Security & concierge
Visitor management system with one-tap pre-authorization
Residents schedule guests, contractors, and deliveries from their phone. Front desk and security see the day’s expected arrivals in one feed. One tap signs them in, captures the photo, and posts to the shift log.
- Pre-authorize for tonight, tomorrow, or recurring visits
- Photo capture, ID verification, vehicle plate, parking pass
- Auto-notify the host when their guest arrives
- Real-time visitor log with sign-in / sign-out tracking
Maintenance & repairs
Maintenance request software residents actually use
A photo, a sentence, a tap. The board sees the queue. The super sees the priority. The vendor sees the SLA clock. Every request lands with full context — unit, equipment, history, permission to enter — so nothing falls through.
- Photo & document uploads (4MB, HEIC, PDF, JPG)
- Vendor assignment with insurance compliance check
- SLA monitoring with automatic escalation
- Equipment linkage — preventive maintenance pipeline
Amenities & bookings
Amenity booking software the board approves of
Calendar, list, grid — pick a view. Party rooms, gyms, guest suites, BBQ pits, EV chargers. Approval workflows for premium amenities. Payment collection built-in. No more spreadsheet wars.
- Three view modes (calendar, list, grid) — staff pick their default
- Approval workflows for board-gated amenities
- Stripe-backed payment collection, deposits, refunds
- Capacity, conflict detection, recurring bookings
Security console
A real-time security command center for condo buildings
One stream. Seven entry types — visitors, incidents, packages, keys, pass-on notes, cleaning logs, free-form notes. Color-coded cards give security instant context. No more flipping between tabs at 3am.
- Unified event log with configurable event types
- Incident severity with one-tap priority
- FOB and key tracking with serial numbers
- Parking violation lifecycle — create, track, resolve
Communications
Building-wide announcements across every channel
Push once. Lands on the resident’s phone, in their inbox, on the lobby display, and in the building app — all from one composer. Read receipts. Category filters. Targeted by floor, unit type, or audience.
- Multi-channel delivery — email, SMS, push, lobby screen
- Scheduled publishing & expiry
- Targeted audiences — by floor, by tenure, by interest
- Read receipt analytics
Resident portal
A resident portal residents will open more than once
My packages. My requests. My bookings. My visitors. My announcements. Five things on one screen — no menu spelunking. Mobile-first because residents live on their phones.
- Self-service package pickup queue
- Track open maintenance requests with status updates
- Schedule expected visitors, deliveries, and contractors
- Vacation hold — pause notifications when you’re away
Property managers
Manager dashboard built around the queue, not the calendar
One feed of things waiting on you. Vendor compliance at risk. Alteration projects stalled. Approvals overdue. Reports ready to email to the board. The day’s priorities, in order.
- Decision queue — every item that needs your sign-off
- Vendor compliance dashboard with 5-state insurance tracking
- Alteration tracking with momentum indicators
- Exportable reports in Excel, CSV, and PDF
Building operations
Equipment, inspections, and preventive maintenance — tracked
Every elevator, every fan-coil, every fire panel. Inspections on a schedule the auditor will accept. Recurring tasks that don’t need a sticky note. Equipment records with lifecycle dates and replacement forecasts.
- Equipment lifecycle tracking with categories
- Mobile-first inspections with checklists
- Recurring task scheduler with calendar forecasting
- Parts and supplies inventory
Governance
Board governance software for condo and HOA boards
Meetings, minutes, motions, resolutions, attendance. The board sees what they need to see. The manager publishes what the board needs to read. Auditor-ready exports any time.
- Board meeting scheduler with agenda templates
- Minutes capture with motion tracking
- Resolutions with vote tally and audit trail
- Board-only document library
Compliance
Compliance reports that satisfy PIPEDA, GDPR, SOC 2, ISO 27001
Eight built-in compliance frameworks. Audit logs that never get rotated out. DSAR workflows that finish in hours, not weeks. Sleep well at night — the auditor will love you.
- Immutable audit log of every administrative action
- DSAR — data subject access requests in one click
- SOC 2, ISO 27001, ISO 27701, PIPEDA, GDPR, HIPAA reports
- Penetration test results & vulnerability scans
Staff training
Staff training and onboarding for concierge teams
Built-in LMS so a new concierge is up to speed in two shifts, not two weeks. Quizzes. Pass/fail tracking. Mandatory courses for fire safety, privacy, customer service. Certificates the auditor accepts.
- Course builder with modules, quizzes, certificates
- Mandatory training assignment by role
- Progress dashboards for managers
- New hire onboarding checklist